What you get as a Bell Mobility employee

Disclaimer: This is based on events seen by myself inside Bell Mobility as a person who works there. This is my personal opinion on how I am seeing things there and does not represent Bell Mobility itself or affiliates. People may agree or disagree. I am only saying what I am noticing.

• Decent wage , but not enough for the shit you have to go through
• Benefits that you have to file for yourself to the insurance company and wait 5 weeks to receive anything
• Vacation days that you can't use because its busy all the time or will use so soon because of the stress
• Get to deal with Canada's most annoying and least intelligent customers who think they're god's gift on earth ; basically the least out of all cell phone users around the world who have no idea what the hell they signed up for nor the phones they are using. So they will just argue for the sake of trying to hustle for free credits.
• Get to be pressured by a Quality department that's based in a non-English speaking country so they have no idea what you're talking about and often they'll claim you made mistakes that you really didn't make. Your supervisor will likely be lazy and won't fight it so you're stuck with that score. Their guidelines are very vague and unclear.
• Personal development -> now you're going to be promised to personally develop and you'll get to places .........DREAM ON.  To move up you need to "know people" your work ethics and all that won't work ; why? because there are 300 people trying that who been there for 8 or 9 years or more. Also , personal development does not exist because its busy on the phones so no time for that. 
• Get to be managed by inexperienced and incompetent managers who do not have enough experience in the field and have no leadership skills to the point they're not even around. They'll not be happy if you look for them to ask about anything at all.
• Get support and help either by outdated documentations that sometimes don't relate to you , or by a tier 2 who don't like it when people call and give you attitude for nothing after holding on the line waiting for them for 10 minutes +
• Computer equipments that freeze at times during your call or old phones that don't have a mute button so you're always tensed waiting for a call.
• Seats and computer desks that are not ergonomic and will eventually cause you back and neck issues
• Shifts that are very inconsistent so you never know when you work , flippidy floppidy .... your days off are probably gonna be Monday and Tuesday.
• Get to consult incompetent , under trained , under paid , and non-English speaking client care and other departments' agents. You can't understand what they're saying , they lie to you about what they did for the customer and sometimes they don't even know why the customer called before transferring, they want to get rid of the call right away , and they can't speak English for the life of them.

Welcome to Bell Mobility.