Tuesday 7 June 2011

What you get as a Bell Mobility Customer

Disclaimer: This is based on events seen by myself inside Bell Mobility as a person who works there. This is my personal opinion on how I am seeing things there and does not represent Bell Mobility itself or affiliates. People may agree or disagree. I am only saying what I am noticing.

  • Little to no explanation about the phone you're getting nor the plan .... this is because you never ask and just "assume" that it's all good and don't bother to have your lazy ass search about what you're getting before you get it and just take the word of a person who just wants to make a commission.
  • Used phone most of the time , and so it might be missing its accessories that of course you don't know about since you never bother to research in the first place.
  • Get to deal with employees who are not interested in their job and are fed up of it because of people like you who keep calling like a little B**ch demanding champaign at beer price. Same employees who have to take lots of pressure and non-sense by their own "support". Likely they have stats to follow so they'll do everything to get rid of you as soon as possible including telling you to wipe your phone on your own or take the phone to a Bell store , or even hang up on you.
  • Don't even think about leaving , you'll have to pay an arm and a leg........not that I will miss you personally or anything , in facts its less calls coming in means better service level actually.
  • Want to really resolve your issues ? get a hold of executives ; not bell employees or supervisors.....

1 comment:

  1. Here’s the contact info for some high Bell Canada execs that will jumpstart your quest for executive customer service.

    Kevin Crull
    President – Residential Services (Expressvu satellite TV, Sympatico internet, and wireline phone)
    kevin.crull@bell.ca
    ph: (416) 581-2923
    fx: (416) 593-1338
    Executive Assistant: Jacqueline Fowler
    (416)-581-2953
    jacqueline.fowler@bell.ca

    483 BAY ST. (BTS)
    TORONTO, Ontario, M5G 2C9

    Wade Oosterman
    Pres – Bell Mob.& BDI & Chief Brand Off. (wireless phones)
    wade.oosterman@bell.ca
    ph: (905) 282-4944
    fx: (905) 282-3553
    Assistant: Laura Mihalis 905-282-4945

    5099 CREEKBANK ROAD
    MISSISSAUGA, Ontario, L4W 5N2

    ReplyDelete